When does my order ship?
All cleared orders require 1-2 business days of processing time prior to shipping. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s). A cleared order is defined as an order that is available, without questions, for shipping. Special and custom orders will require extra time for items to be obtained from the manufacturer. You will be notified in advance so you can choose whether or not to proceed with the order.
If you have purchased a high-priced item and indicated a shipping address that is DIFFERENT from the billing address, we will call you to perform a few extra verification measures prior to charging your card. This is to avoid online fraud and serves to protect us and the consumer.
How much does shipping cost?
Except for oversized items such as surfboards, board bags and skis, orders totaling $75 or more will ship free via USPS Priority Mail or UPS Ground. Oversized items will have flat-rate fees applied when adding such items to your shopping cart.
Bravesurf.com processes and ships out packages Monday-Friday; we are not open to process or deliver any packages during the weekend.
We primarily use UPS for domestic shipping - you will be able to select which service you wish your order to ship by. Please visit www.ups.com to determine delivery time for UPS Ground (please use zip code: 08742).
Surfboards are shipped by Federal Express to addresses within the continental United States ONLY.
International orders are shipped via USPS Priority International. Please note International orders cannot be placed through www.bravesurf.com; we can easily create an order for you via e-mail and PayPal.
More expedient shipping options are available - shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. To estimate shipping costs, place all the desired item(s) in your cart and then proceed to checkout. Once you ready to checkout, you can select the desired shipping option and the associated estimated cost.
Please note: Do not consider the day an order is placed as day one. Begin counting from the next business day to get an accurate expectation of delivery time. Bravesurf.com is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing the orders online.
What happens if my package is lost or damaged?
If you receive a damaged package, contact us immediately at 732-899-7874 x19. There is only a two-business day grace period once the item has been received.
From there we will submit a claim for a damaged package that takes 5-8 business days for processing. You have a choice to either receive a refund or a replacement for the package (if in stock). Lost packages will require 8-10 business days for processing.
What happens if my shipment is missing items?
If the package appears to have been tampered with or is simply missing items, please contact us immediately at 732-899-7874 x19.
How do I track my package?
A tracking number will be provided via email once an order has been shipped out.
Can I modify my order during shipment?
Once an order has been fulfilled and shipped, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out.
If the ordered item does not fit or is unsatisfactory in any way, you may return the item in accordance with our Return Policy. Please remember that all sales/clearance items are final sale and cannot be returned.
May I pick up my order at one of Brave New World’s retail locations?
Due to our adherence to credit card security policy, all online orders must be shipped using any of the shipping methods offered.